Terms of Use & Purchase
Please read these terms carefully before using our website or placing an order. By accessing or using the website, you agree to the terms applicable to your use.
01 About Sriols
Sriols is a proprietorship business operating an online store in India. We offer household products, cleaning essentials, kitchen storage items, stationery, bathroom products and other product categories listed on our website.
Business address: Krishna Nagar, Patihan Road, Palia Kalan, Kheri, Uttar Pradesh 262902, India.
Contact email: contact@sriols.com
02 Eligibility to Use the Website
You must be legally capable of entering into a binding transaction under applicable law to place an order.
A minor may make a purchase only through a parent or legal guardian who is responsible for the transaction, where permitted by applicable law.
03 Product Information
We aim to display product descriptions, images, prices and other details as accurately as reasonably possible.
- Product colours or appearance may vary slightly due to screen settings, lighting or manufacturing variations.
- Product specifications, availability and included accessories should be checked on the relevant product page.
- If a material listing error or product availability issue affects an order, we will handle it in accordance with applicable law and communicate with the customer as appropriate.
04 Prices, Taxes & Offers
Product prices, applicable taxes, shipping charges and any eligible discounts will be displayed on the website or at checkout as applicable.
- Prices and promotional offers may change over time.
- The final payable amount will be shown before you submit your order.
- Offer conditions, eligibility and validity periods may apply where specified.
- Where a pricing or listing error is identified, we will address the issue in accordance with applicable law and communicate any necessary next steps.
05 Orders & Order Confirmation
When you place an order, you are submitting a request to purchase the selected products under the terms displayed during checkout.
An order confirmation message acknowledges receipt of your order. Where further verification or processing is required, we may contact you using the details provided at checkout.
If an order cannot be fulfilled, we will communicate the available options and handle any payment or refund as required under applicable law.
06 Payments
We support the payment methods displayed at checkout, which may include PhonePe, PayU, UPI and other supported online payment options.
- Payments are subject to the relevant payment provider's processing, verification and terms.
- Order processing may depend on confirmation of payment where applicable.
- If a payment succeeds but the order status does not update correctly, please contact us with your order or transaction reference.
We do not control the processing time of banks or payment providers. Any payment issue will be reviewed with the relevant service provider where necessary.
07 Shipping & Delivery
We aim to process confirmed orders on the same or next business day, subject to product availability and operational requirements. Our current estimated delivery time is 2–4 business days after dispatch to serviceable locations.
Delivery estimates are not a guarantee and may vary due to location, courier availability, weather, public holidays or other circumstances.
Shipping charges are calculated at checkout and shown before order confirmation. Delivery is available to serviceable locations across India.
Read the full Shipping Policy for further details.
08 Order Cancellation
If you wish to cancel an order, please contact us as soon as possible before dispatch.
A cancellation request is subject to the current order status and whether fulfilment or dispatch has already taken place. We will communicate the available options.
Any eligible payment reversal or refund will be handled under applicable law and the relevant refund process.
09 Returns, Refunds & Replacements
Return eligibility may vary by product and will be subject to the terms disclosed for the relevant product and our Return & Refund Policy.
If you receive a damaged, defective or incorrect item, please contact us with your order details and supporting photographs where possible.
Any return, replacement or refund will be reviewed according to the applicable policy and law. Nothing in these terms removes a customer's rights that cannot legally be excluded.
Read the Return & Refund Policy before placing an order.
10 Customer Accounts
If you create an account, you are responsible for keeping your login credentials secure and for activity carried out through your account, subject to applicable law.
- Provide accurate and current information when placing an order or maintaining your account.
- Do not share your password or use another person's account without permission.
- Contact us if you suspect unauthorised access to your account.
We may restrict or suspend access where we reasonably suspect fraud, misuse, unlawful activity or a security risk, subject to applicable law and any required process.
11 Acceptable Use
You agree not to use the website to:
- Engage in fraudulent, unlawful or misleading activity.
- Attempt to interfere with website security, availability or proper operation.
- Submit false order information or misuse payment systems.
- Copy, exploit or misuse website content in a manner that infringes applicable rights.
We may take reasonable action to protect our customers, business and website against misuse, consistent with applicable law.
12 Intellectual Property
Website content, branding, text, graphics and other materials may be owned by Sriols or used under permission or licence. You may not reproduce or commercially exploit protected content without the relevant permission, except where permitted by law.
13 Third-Party Services
Our store may rely on third-party services for payments, shipping, analytics and website functionality. Those services may operate under their own terms and policies.
Sriols cannot guarantee the uninterrupted operation of independent third-party services, but we will address order-related concerns through the appropriate process.
14 Website Availability & Liability
We aim to keep the website accurate and accessible, but temporary interruptions may occur due to maintenance, technical problems or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability or customer remedies where such exclusion or limitation is prohibited by applicable law. Any other limitation must be interpreted only to the extent legally permitted.
15 Privacy
Personal information is handled in accordance with our Privacy Policy. By using the website, you acknowledge that you should review that policy to understand how personal information may be collected, used and shared.
16 Governing Law & Disputes
These terms are governed by the laws applicable in India. Disputes will be handled by the appropriate forum or jurisdiction in accordance with applicable law.
Nothing in these terms prevents a customer from exercising any statutory rights or remedies available under applicable law.
17 Updates to These Terms
We may update these terms when our services, business operations or legal requirements change. Updated terms will be published on this page with an appropriate revision date.
The version applicable to a particular order and any mandatory legal requirements will be considered when addressing that transaction.
18 Contact Sriols
For questions about these Terms & Conditions, orders or our store policies, contact us:
Business: Sriols — Proprietorship
Address: Krishna Nagar, Patihan Road,
Palia Kalan, Kheri, Uttar Pradesh 262902, India
Email:
contact@sriols.com